Shipping & Return

Free Shipping
For free delivery, a minimum of HKD3,000 must be reached. If the minimum amount for free delivery is not met, a delivery charge of HKD90 is required. For outlying islands and Macau, please contact us for other arrangements.


Delivery Schedule

  • Hong Kong Island: Mondays, Wednesdays and Fridays;
  • Kowloon, New Territories, Discovery Bay & Tung Chung: Tuesdays, Thursdays and Saturdays;
  • Macau: When required. Please allow for 3-5 days for delivery. Additional fee may apply.

Unfortunately, we are unable to deliver wines to the following locations:

  • Sha Tau Kok (Inside Restricted Area);
  • Ta Kwu Ling;
  • Man Kam To;
  • Mai Po;
  • Lok Ma Chau;
  • Lo Wu;
  • Po Toi;
  • Tung Lung Chau;
  • Grass Island;
  • Crooked Island (Kat O);
  • Tung Ping Chau;
  • Mui Wo;
  • Lamma Island;
  • Peng Chau;
  • Cheng Chau;
  • Tai O;
  • Lantau Island.


Delivery Methods
We use our own delivery fleet for all orders. If no one is present at the delivery address during the time of delivery, a notice card will be left for you to rearrange the delivery. An additional delivery fee may be required. Prior to delivery, all orders must be paid by credit cards online, bank transfer or cheque. All cheques must be cleared before dispatch.


Delivery Time
The delivery time is 2 business days from the time you have paid for your order and if your wines are located in our Hong Kong warehouse.

For wines that are located in our warehouses in France, delivery will usually take approximately 3 weeks. Whilst we cannot guarantee delivery times for our inventory located in France, we do our best to process orders as soon as we receive them. Therefore, these are only estimated delivery times and delays may occur due to unforeseen circumstances such as global weather and the smooth port operations at origin and destination.


Storage
12 Bottles Company Limited reserves the right to levy a storage charge of HKD20 / bottle per month for wines which have been made available but not collected or delivered within 30 days of purchase.

The charge will be yearly based at HKD180 per case (or part case) or per large format bottle. Cellarage invoices will be raised on 1 January each year for the full year. If wines are stored after the beginning of the year, charges will be calculated on a pro-rata basis. If you want to collect your wine early, we will refund you with the remaining full month(s) storage fee.


Force Majeure
12 Bottles Company Limited shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.


Law and Jurisdiction
All sales and contracts are governed by the laws of Hong Kong SAR.