Terms & Conditions
Our quantity fluctuates on a daily basis and is subject to remaining unsold. Errors and omissions excepted.
For wines immediately available, the MOQ is 1 bottle. For wines that are in our warehouse outside of Hong Kong, the MOQ is 12 bottles. If for that particular wine, vintage or format there are less than 12 bottles, then the MOQ is the total number of bottles less than 12 bottles.
Payment must be made within 3 working days from the date of invoice.
Unless otherwise stated, ullages of all the wines offered are top shoulder or better. We strive to find wines in their best condition, however the Customer should make the appropriate allowances for natural variations of ullages, case condition, labels and corks for old wines.
We currently cannot provide refunds on wine and will not accept the return of wines, including corked wines. We apologize for any inconvenience this may have caused.
Breakages / Shortfall
All Customers are requested to examine the goods immediately upon collection or delivery for any deficiencies and/or damages. Claims (if any) must be logged at the time of delivery, otherwise any breakages or shortfall shall be deemed to have occurred thereafter.
12 Bottles Company Limited shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.
Law and Jurisdiction
All sales and contracts are governed by the laws of Hong Kong SAR.